After-sales Service-DongGuan JingYao Mould Fittings Co.,Ltd.

Service

JY Mould Industrial Co., Limited has impeccable after sales service team. Our services procedure take into account of customer complaints at the highest level of commitment.

Once we receive a written letter of complain we will immediately notify our project managers and document the defective parts for control and planning.

A feedback along with solutions will be instantly provided within 48 hours. when needed, our partners in UK, Germany, Spain, Italy, France, USA etc will help you right away.

FAQ

1.What kind of material do you use?

Commen material we used as below:
SKD11,SKD61,SKH51,DC53,PD613,EIMAX,W400,1.2343,1.2344ESR,1.2379,etc.
2.What kind of Software do you support?

All the delivery time depend on the difficult level. If the workpiece is in urgent need of use, we will process it as a rush to help you solve the problem within the fastest delivery time. SF Express is generally used for domestic shipments, while DHL, UPS FEDEX and other international express deliveries are used for abroad.
3.Can you provide a free sample?

We will free sample to those we valued with good potential customers,usually the cost is about $100.
4.How long is your delivery time?

Our usually delivery time is 7 to 15 working days, most of the delivery time is according to the complexity of products and agreement with customers. If your order is urgentyly needed, we will arrange it as urgent product in a fastest delivery time.
5.What is the mode of payment?

We usually make samples according to the cost preferential price, and consider free samples under special circumstances.